Service Level Agreement (SLA)

Agreement made between a company and a client featuring tasks such as software and security updates that are performed on a monthly or quarterly basis. These include items such as site monitoring, performing updates (e.g. content management system software Drupal and WordPress), backups, Google Analytics reporting, as well as more advanced assignments such as server upgrades, server performance optimization, anti-spam tools and security, and rapid response troubleshooting. See the SLA services we offer.